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Posted 2010-12-01
Job Location: Metro Vancouver, BC

Technical Support Manager (TSM)

For our client, a leading aircraft MRO company, we are looking for a candidate. This is permanent position.


In general, the TSM is responsible as the liaison between External Sales department, Customer Support department and internal production and logistics areas as it relates to cost estimates, invoicing, shop visit costs and customer requirements. Typical duties include creating or supporting cost estimates and preliminary work scopes, and interfacing with engineering and production areas for appropriate inputs. Additional duties include managing module or engine shop visits and maintaining an overview regarding work orders to ensure customer requirements are met, as well as acting as a back-up to the CSM/CPM duties. Finally, preparation and review of internal and external invoices is expected. Ability to communicate appropriately with customers and ability to support new business opportunities are critical prerequisites.

- Bachelor/University degree in a Business related area and 1-2 years experience in customer support, preferable in an aviation environment or equivalent education with 3-4 years experience technical background (engineering/mechanic) and customer support related area or equivalent education is an asset
- Strong knowledge with Windows XP/Vista/7 and MS Office
- Intermediate knowledge with SAP Customer Support specific functions/transactions
- Preferable fluent in a second or third language

To Apply:

Please apply via email by sending an adequate resume in a PDF or MS Word document and mention the exact job title in the subject line. Please send your resume, according to Canadian law, without any personal information except contact details and name to:

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